Business Process Outsourcing (BPO) is a total solution to a company’s need to be competitive in the virtual world. Its efforts do not end after developing a company’s web site or after increasing the traffic of that site, it also provides web support agents to further the conversion of net surfers from site visitors into actual buyers. How is this so?
Web support agents offer assistance to visitors by guiding them through live chats or e-mails. They are responsible for qualifying web visitors and pushing marketing content to them. They develop good business relationships with customers thus maintaining customer loyalty. They can also update the content of the site whenever necessary. Hence, they act as the company’s on-line employees. In turn, web support agents are viewed as the personal human touch in web sites!
There are still so many reasons to point out as to why companies should avail the service of web support agents. The most important of these reasons is the fact that they can effectively convert site visitors into potential buyers in a way that only the accommodating and convincing powers of humans can do. Increased traffic and well-designed graphics may not be enough to take a company’s sale to its optimum . Therefore, the service of web support agents is an added ingredient in attaining such success.
XANTH SERIES: a chronicle of thoughts for the seekers of outsourcing ideas.... 